Get started with all you need to know about shipping with DHL Express.
DHL Express is the leading international courier service that specializes in providing comprehensive door-to-door logistics. DHL Express's international network covers more than 220 countries and territories around the globe and includes decades of shipping, logistics, and eCommerce experience.
Anyone can ship with us! We support all customers from personal shippers to large businesses.
DHL is unable to carry the following items due to laws, regulations, or statues. The prohibition is enforced by any federal, state or local government where the shipment is sent to or from, or simply transiting through. For international carriage there may be additional prohibited items specified by the country of destination.
If you want more information on what DHL Express can or cannot accept, or are unclear about a certain commodity, do not hesitate to contact our Customer Service on DHL Express Facebook page today!
DHL Express Malaysia’s operating hours are as follows:
Monday – Friday: 8:30 – 17:30
Saturday: 8:30 – 13:00
Sunday: Closed
Yes, DHL Express Malaysia delivers on Saturday from 10:30am until 12:30pm. However, there is no delivery made on Sunday.
To open a corporate account with us, you have to have a SSM certification, at least one international shipment per month with minimum shipping cost of RM200 per month or RM500+ on a quarterly basis.
We optimize the way you ship. With global experience and a large, reliable network, we can offer you savings on shipping costs, efficient shipping solutions, alternative payment options, and experienced customer service.
Account-holders will also receive preferential DHL shipping rates, be the first to be notified of shipping promotions and have a dedicated account manager to support your shipping needs.
DHL Express Malaysia provide accurate delivery service estimations based on the details of your air waybill (AWB). You can check on your shipment’s estimated delivery date and get updates on the progress by DHL tracking tool by using your 10-digit DHL Express air waybill. The estimate also takes into account any public holidays that might impact the overall transit time. DHL Express does not factor in transit over the weekends.
All transit time estimates are subject to customs clearance and airline uplift availability.
Volumetric weight measures the dimensions of your shipment to derive a weight. DHL Express will compare this and the actual weight of your shipment and select the higher of the two to use as final weight calculation.
Volumetric weight is calculated by multiplying the length x height x width of a package and dividing the result by a volumetric factor.
First of all, we offer our sincere apologies for this unfortunate incident.
Please lodge a claim by contacting DHL customer service team. This has to be done within 30 days from the date DHL Express accepts the shipment.
DHL Express provides international door-to-door delivery to over 220 countries and territories within 1-3 days. To send a shipment with DHL Express, there are four ways to ship your parcel abroad:
DHL is an international courier, shipping and packaging service. The name DHL is derived from the names of its founders. It was established in 1969. And the founders are Adrian Dalsey, Larry Hillblom and Robert Lynn. DHL is derived from first initial of last name of each founder’s.
DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post.
DHL Express Service Points allow online merchants or anyone to easily drop off their parcels for nationwide delivery across Malaysia. They also accept shipments from account or non-account customers.
If you are already an account customer, simply book your shipment online via MYDHL+ and select a DHL Express Service Point near you for drop off – it’s that simple.
Alternatively, if you are not a registered customer, you may also book your shipment online via MYDHL+ or directly at any of our DHL Express Service Points and transact in cash. You can pay a visit to our nearest service point at https://locator.dhl.com.
For international door-to-door delivery to your destination country by a specific time, or by the end of the next possible business day, choose DHL’s Time Definite express services. Global reach and local teams ensure fast outbound delivery with end-to-end tracking and customs clearance.
THE DHL TIME DEFINITE EXPRESS SERVICES:
Country to country. Door-to-door. On time export to and from anywhere in the world defined by you
DHL EXPRESS 9:00 - A door-to-door delivery before 9:00 a.m. on the next possible business day.
DHL EXPRESS 10:30 - A door-to-door delivery before 10:30 a.m. on the next possible business day.
DHL EXPRESS 12:00 - A door-to-door delivery before 12:00 noon on the next possible business day.
DHL EXPRESS WORLDWIDE - A door-to-door delivery by the end of the next possible business day.
DHL EXPRESS EASY - Delivery by the end of the next possible business day for shipments paid for at a DHL Service Point.
For international door-to-door delivery to your country by a specific time, or by the end of the next possible business day, choose DHL’s Time Definite express services. Global reach and local teams ensure fast inbound delivery with end-to-end tracking and customs clearance.
THE DHL TIME DEFINITE EXPRESS SERVICES:
Country to country. Door-to-door. On time import from anywhere in the world defined by you:
DHL EXPRESS 9:00 - A door-to-door delivery before 9:00 a.m. on the next possible business day.
DHL EXPRESS 10:30 - A door-to-door delivery before 10:30 a.m. on the next possible business day.
DHL EXPRESS 12:00 - A door-to-door delivery before 12:00 noon on the next possible business day.
DHL EXPRESS WORLDWIDE - A door-to-door delivery by the end of the next possible business day.
DHL EXPRESS EASY - Delivery by the end of the next possible business day for shipments paid for at a DHL Service Point.
Customs departments around the world are usually an extension of the country’s government. DHL Express has no influence over customs, but we do have the expertise and specialists to help facilitate a smooth clearance for your shipment.
Learn more about our Customs service here.
Shipments cannot be delivered to PO boxes. Shipments are delivered to the receiver’s address given by shipper with a recipient name.
DHL Express provides international door-to-door delivery to over 220 countries and territories within 1-3 days. You can get a quotation from DHL Express Malaysia via the following methods:
If you are a non-account customer, you have the option of paying by credit card or cash card when you arrange for a shipment with MyDHL+.
If you are an account customer, you have the same options of payment but you will be eligible to use our MyBill (electronic billing) portal, electronic fund transfer.
You can get a quotation from DHL Express Malaysia via the following methods:
Looking to send your laptop abroad? Before exporting them, you must ensure that the shipment complies with the standard & regulations stipulated by the authorities. Click here for shipping your laptop abroad.
You can get a quotation from DHL Express Malaysia via the following methods:
You can track your shipment quickly and easily via Track & Trace. Simply enter your shipment number for the current status of your shipment.
If you do not (any longer) have the shipment number, you can contact DHL Express Malaysia Customer Service for more information. If you are the recipient, you can also contact the sender/supplier for this.
This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting Customer Service.
Yes, with our DHL On Demand Delivery (ODD) service, you can manage your shipment.
With ODD you can be notified by e-mail or SMS of certain stages in the shipment and set your shipment delivery preferences and priorities to meet your needs such as the following:
You can visit your nearest DHL Express Service Point at www.locator.dhl.com.
You can drop off your parcel at one of our DHL Service Points. Find a DHL Service Point near you.
