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Shipping with DHL Express

FAQ

Shipping with DHL Express

FREQUENTLY ASKED QUESTIONS 

DHL Express is the leading international courier service that specializes in providing comprehensive door-to-door logistics. DHL Express's international network covers more than 220 countries and territories around the globe and includes decades of shipping, logistics, and eCommerce experience. 

Anyone can ship with us! We support all customers from personal shippers to large businesses.

DHL is unable to carry the following items due to laws, regulations, or statues. The prohibition is enforced by any federal, state or local government where the shipment is sent to or from, or simply transiting through. For international carriage there may be additional prohibited items specified by the country of destination.

  • All Samsung Galaxy Note7 and Samsung Note7 devices
  • Bullion (of any precious metal)
  • Cash (legal tender – bank notes, currency notes, coins) and travelers cheques
  • Complete original and imitation firearms and firearm parts, ammunition, explosives/explosive devices
  • Human remains or ashes
  • Hunting (animal) trophies, animal parts such as ivory and sharks fin, animal remains or ashes, animal by-products
  • Illegal goods, such as counterfeit goods and narcotics
  • Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, birds, insects, larvae and pupae)
  • Loose lithium metal batteries under IATA PI968 section II
  • Loose precious and semi-precious stones (cut or uncut, polished or unpolished)
  • It contains any other item which DHL decides cannot be carried safely or legally

If you want more information on what DHL Express can or cannot accept, or are unclear about a certain commodity, do not hesitate to contact our Customer Service on DHL Express Facebook page today!

DHL Express Malaysia’s operating hours are as follows:
Monday – Friday: 8:30 – 17:30
Saturday: 8:30 – 13:00
Sunday: Closed

Yes, DHL Express Malaysia delivers on Saturday from 10:30am until 12:30pm. However, there is no delivery made on Sunday.

To open a corporate account with us, you have to have a SSM certification, at least one international shipment per month with minimum shipping cost of RM200 per month or RM500+ on a quarterly basis.

We optimize the way you ship. With global experience and a large, reliable network, we can offer you savings on shipping costs, efficient shipping solutions, alternative payment options, and experienced customer service.

Account-holders will also receive preferential DHL shipping rates, be the first to be notified of shipping promotions and have a dedicated account manager to support your shipping needs.

DHL Express Malaysia provide accurate delivery service estimations based on the details of your air waybill (AWB). You can check on your shipment’s estimated delivery date and get updates on the progress by DHL tracking tool by using your 10-digit DHL Express air waybill. The estimate also takes into account any public holidays that might impact the overall transit time. DHL Express does not factor in transit over the weekends.

All transit time estimates are subject to customs clearance and airline uplift availability.

Volumetric weight measures the dimensions of your shipment to derive a weight. DHL Express will compare this and the actual weight of your shipment and select the higher of the two to use as final weight calculation. 

Volumetric weight is calculated by multiplying the length x height x width of a package and dividing the result by a volumetric factor.

First of all, we offer our sincere apologies for this unfortunate incident.


Please lodge a claim by contacting DHL customer service team. This has to be done within 30 days from the date DHL Express accepts the shipment.

DHL Express provides international door-to-door delivery to over 220 countries and territories within 1-3 days. To send a shipment with DHL Express, there are four ways to ship your parcel abroad:

  1. Book a shipment online at MYDHL+. You will get the rates and time as soon you enter details.
  2. Pay a visit to our nearest service point at https://locator.dhl.com/
  3. Book a shipment online with our Social Media Customer Service team 24 hours daily on Facebook , Instagram and Twitter.
  4. Get shipping conveniently on your mobile with DHLontheGO - a new way of placing overseas shipments via WhatsApp which only accepts payment through credit and debit card.

Thank you for your interest in partnering with us! Kindly reach out to our Social Media Customer Service team for the application form.  

You may contact our Social Media Customer Service 24 hours daily as follows:

DHL is an international courier, shipping and packaging service. The name DHL is derived from the names of its founders. It was established in 1969. And the founders are Adrian Dalsey, Larry Hillblom and Robert Lynn. DHL is derived from first initial of last name of each founder’s. 

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post.

DHL Express Service Points allow online merchants or anyone to easily drop off their parcels for nationwide delivery across Malaysia. They also accept shipments from account or non-account customers.

If you are already an account customer, simply book your shipment online via MYDHL+ and select a DHL Express Service Point near you for drop off – it’s that simple. 

Alternatively, if you are not a registered customer, you may also book your shipment online via MYDHL+ or directly at any of our DHL Express Service Points and transact in cash. You can pay a visit to our nearest service point at https://locator.dhl.com.

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