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Tracking

FAQ

Tracking

FREQUENTLY ASKED QUESTIONS 

You can track your shipment quickly and easily via Track & Trace. Simply enter your shipment number for the current status of your shipment.

If you do not (any longer) have the shipment number, you can contact DHL Express Malaysia Customer Service for more information. If you are the recipient, you can also contact the sender/supplier for this.

This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting Customer Service.

Yes, with our DHL On Demand Delivery (ODD) service, you can manage your shipment. 

With ODD you can be notified by e-mail or SMS of certain stages in the shipment and set your shipment delivery preferences and priorities to meet your needs such as the following:

  • Change Delivery Date - Select a delivery date that works best for you
  • Leave in a Safe Place - Have your shipment delivered without a signature
  • Leave with Neighbor, Concierge or Guard - Leave your shipment with the appointed person
  • Service Point or Locker – Collect from a nearby DHL Service Point or Locker
  • Alternative Address – Redirect your shipment to a different address
  • Vacation Hold – We’ll keep your shipment while you’re on vacation