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CUSTOMS CLEARANCE FREQUENTLY ASKED QUESTIONS

✓ Inform DHL Express if there are any changes to your company setup, address, person in charge and any changes on any clearance exemptions or restriction
✓ Regularly communicate with DHL Express to ensure all information and documentation provided is accurate
✓ Know the content of the items orders and the restrictions imposed by the Government of Malaysia
✓ Include the breakdown of freight and any discounts offered in shipment invoice
✓ Declare all items in the shipment including free gifts and additional samples
✓ Declare product details and description as specific as possible. Placing the Harmonized Code for the items in the shipment is strongly encouraged
✓ Ensure all required documents are kept as per the document retention requirement. Do not wait for an audit to have a proper document control process in your company