The global logistics sector is evolving at a rapid pace, with digitalisation playing a key role in shaping the future of this industry. To keep up with the changing landscape and trends, businesses need to embrace new technologies and innovative approaches to logistics management and services. By doing so, they can improve their competitive advantage and better meet the needs of their customers.
So, as we move into an increasingly digital world, what does this mean for the future of worldwide logistics? Read on to find out more.
Digitisation is the process of converting physical or manual processes into automated ones with the help of technology. Businesses are finding new and innovative ways to utilise technologies to improve their operations and transform their companies.
Automated devices are used by companies to improve the movement and handling of goods. For example, Automated Guided Vehicles (AGVs) and Autonomous Mobile Robots (AMR) are being deployed to assist human workers as well as ease manpower crunch. DHL predicts that automated indoor robotic transport such as AMRs can substantially improve productivity by up to 50% with point-to-point (P2P) transport and up to 150% with assisted order picking. This is why we worked closely with MAXAGV to introduce autonomous forklifts at Tyrefort in the West Midlands, significantly reducing the number of manual pallet transfers without changing the warehouse infrastructure.
From ordering and tracking inventory to managing warehouse operations, digital solutions are disrupting and revolutionising the logistics industry, both internationally and locally. Digitalisation is making supply chain operations more streamlined and cost-effective, which lead to the following benefits below.
Improved customer experience: As all aspects of your logistics processes work together smoothly, products can get to the customer faster, with accurate real-time tracking and fewer errors. When customers track and receive their orders quickly without any problems, they are more likely to be satisfied with the company. For example, DHL’s Same Day service helps to deliver urgent, time-sensitive shipments. Customers can be assured that their parcel is picked up within one hour and delivered on the next best flight out, with an expedited delivery. Even better, there are dedicated customer support and proactive notifications provided for customers to stay updated on their package’s status.
Be at the forefront of any competition: By having the right systems in place, businesses are able to respond quickly to changes in demand and be ahead of the competition. As a business, staying ahead of the competition is essential for success. You need to be aware of what your rivals are doing and find ways to be one step ahead. A good example is how DHL is able to adapt to current circumstances and roll out innovative solutions. DHLBots have been introduced to sort flyers to route level with 99% accuracy. This is a timely introduction as these machines maximise sorting efficiency while minimising human interaction during the COVID-19 period.
Logistics digital transformation has become a top priority for many companies in recent years. However, achieving success in this area can be difficult, as there are challenges that need to be addressed. For example, as businesses race to adopt the latest digital tools and practices, many jobs such as warehouse assistants or storekeepers – once considered critical – are fast becoming obsolete. Existing job roles such as freight inspector and inventory management manager will also be complemented by technology. There is a growing demand for workers with appropriate skill sets, which many companies are struggling to fill.
In today's digital age, companies are always looking for new ways to stay ahead of the curve. For many businesses, digitalisation can be the key to success.
DHL Express’ global reach, comprehensive suite of logistics solutions, and expert teams can help you overcome the challenges of expanding into new geographies and growing your business. Let us be your guide as you navigate the ever-changing digital landscape and find new opportunities in the logistics industry.