Neutral Delivery (NDS) is an optional service offered by DHL Express to selected destinations for DHL account holders. For certain shipments, we want the declared value or the value on the invoice of the shipment to remain confidential to the receiver. In such cases, NDS can be selected when creating your waybill. Upon selecting this service, our delivery center at the destination will remove the paperwork before taking the shipment out for delivery.
It is also important to note that when selecting NDS, you must clearly indicate an Importer of Record (IOR) in your shipping invoice, under the header “Bill-To”. The shipment will now have three parties involved.
The IOR will act as the official importer of the shipment, meaning that duties, taxes, or any other payments will go through the IOR, but the end destination of the shipment will go to the receiver, who doesn’t have to pay for a thing.
If you have more questions on NDS and its application,