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DHL EXPRESS DELIVERY FAQS ON SHIPPING TIMES & MORE

FAQ

DHL EXPRESS DELIVERY FAQS ON SHIPPING TIMES & MORE

Get answers to all the frequently asked questions (FAQs) ranging from DHL Express delivery services, including shipping time and rates, to shipment returns in Singapore.

FREQUENTLY ASKED QUESTIONS ON DHL EXPRESS SHIPPING

Getting started on shipping with DHL Express in Singapore is hassle-free and only requires two simple steps: 

  1. Create your DHL air waybill 

  2. Prepare your shipping invoice 


Check out our comprehensive shipment preparation guide to help you get started.

We provide accurate delivery time estimations based on the details of your air waybill (AWB). You can check on your shipment’s estimated delivery date and get updates on the progress by DHL tracking tool by using your 10-digit DHL Express air waybill.

Read more about Track & Trace here.

 

Our delivery and collection times are as follows: 


DHL Express delivery time:
Monday to Friday: End of business day for non-residential
End of day (22.00hrs) for residential address only

Collection time:
Monday to Friday: 09.30-21.00hrs
Saturday: 09.30-13.00hrs

*Avoid peak hours pickup between 12.00  – 14.00hrs

Yes, our Same Day Delivery services for time-sensitive, urgent shipments are available 24/7, 365 days a year. Please contact our Customer Service team for more information. 

 

Our On-Demand Delivery (ODD) service gives you six alternative delivery options for your convenience.

Learn more about On-Demand Delivery here.

 

Volumetric weight measures the dimensions of your shipment to derive a weight. DHL Express will compare this to the actual weight of your shipment and select the higher of the two to use as the final weight calculation.

First of all, we offer our sincere apologies for this unfortunate incident. 

Please lodge a claim by contacting the DHL customer service team. This has to be done within 30 days from the date DHL Express accepts the shipment.

We recommend that you read up on DHL shipment insurance to understand how compensation and coverage work.

Our transit times are optimised to ensure shipments are delivered in the quickest time possible. In most cases, if the shipment arrives early, we will send it out for delivery earlier than what was estimated.

However, we do understand that some shipments need special attention and are more urgent than others.

We offer three time-definite services:

  • Delivery before 9:00am

  • Delivery before 10:30am

  • Delivery before 12pm

You should check with our customer service team if the country you are shipping to is eligible for these services. Surcharges apply.

Find out which DHL Express import and export service suits your needs best.

In the rare event where you need courier service within the same day, DHL Express offers Same Day Delivery Service (SDS).

Yes, DHL Express can return your shipment. However, please note that there will be a processing fee of S$30. We will retrieve the shipment and send it back to you on a best-effort basis.